We understand that your reputation is riding on our performance and we don’t take that lightly.
* Notes: We encourage everyone to proof well in advance of your order. It lets the kids see what they’re working toward and it helps to move the order through production quickly once it’s been approved.
Workflow:
1. Submit request for proof: www.prydegear.com/vip
2. We will confirm back with your proof number
3. You receive an email with a link to review the proof
4. Log in using the following: email / Password
4. Download a copy to show your coach and players
5. Approve or Request a Revision
6. Submit your order at the VIP Page and reference the approved proof #. Spreadsheet can be downloaded at the forms section of the VIP page.
Invoicing:
1. We invoice using IntuitOnline through our parent company American Custom Brands/AK Apparel
2. Once an order is placed, you receive an email to pay the invoice online
3. If we have a CC on file, it will be run once the order is confirmed.
4. In order to keep our costs down and allow this level of customization, we are strict about payments being on time. Overdue balances will result in delayed/held shipments and/or finance charges. These finance charges are non-negotiable and will be 1.5% per month.
Turn-times:
We ship 3-4 weeks from the time of the order. Sept/Oct will almost always be 4 weeks due to volume.
Mistakes/Errors:
1. With the amount of customization we do on these orders – it is guaranteed that someone (You, Coach, Booster, or PrydeGear) will make a mistake at some point. When this happens, we will work with you to make sure the error is corrected ASAP. If it is PrydeGear’s fault, we will be fully responsible for the replacement of the garment.
2. If there is a mistake by you or the coach, those items will need to be placed as a separate order.
3. Regardless of fault, please use the ISSUE ALERT form located on the VIP Page to alert our HelpDesk Team. This form will ensure that our team is alerted of the high priority request.
